We extracted and interpreted the relevant parts of the eX design research insight bank for onboarding and set the objectives with a project team of a few people. To deepen understanding, we conducted additional interviews with new entrants, HR and IT supporters and managers focusing on onboarding. After synthesising the results, we worked with managers and HR representatives in a workshop to develop an ideal process that also represented the newcomers' perspective.

Based on the results of the first and the complementary research and the workshop, we created an easy to understand and use playbook for managers working with new entrants. We incorporated supporting materials, background folders and contact templates into the lower part of the visualised onboarding blueprint. And in the top section, we've highlighted the needs of newcomers, which helps ensure empathetic support from managers. The 'Let's make the onboarding process joyful for everyone!' playbook also introduced new facilitating roles into the onboarding process and further inspired collaborations.

Also worked on this project: Eszter Spiegel.