We won the tender with a 5-day-long, complex education program based on our own methodology, combining theoretical sessions with real-life simulations and practices. Besides deepening the service design knowledge of the team, we focused on the triggering & supporting opportunities of a design-driven transformation. Above the 5 online days we spent together with the team we added another 2 days of on-the-job training for the participant. 

Based on the feedback of the CXT team the raining gave them knowledge, inspiration and momentum. The team immediately started ot think and work together together with its allies (product development, marketing and digital team members). Participants presented their thoughts together to the deputy CEO asking for more support, and further support in making the top-down and bottom-up transformation effort meet.