In a tailor-made process, we evaluate your CX maturity and design how you can level up and how you can measure your success. It affects redesigning your processes, offerings, and the mindset of your employees.
Boosting loyalty requires you to be more relevant in a segmented way, which requires contextual knowledge about your customers. A research-based customer lifecycle model helps you design segmented value propositions and provides a framework for interacting with, caring for, and educating your customers.
design coaching for leaders
Leading transformation can be scary and lonely. We mix coaching methodology with strategic design competencies to help you step back, see the big picture and shape your focus. We will be your partner on the transformation roller-coaster while staying aligned with your business goals.
Transformation can be messy, hectic and uncertain. Having your unique transformation framework can help creating a common understanding on how to use continuous reserach, strategic design and agile operation to become a fast moving and customer centric organization.
In-house design teams have lots of benefits, but external design support may come in handy, too, bringing inspiration from other industries, injecting energy, mentoring, and fast scaling potential.
Putting your customers at the center of your business strategy is another level from having a customer experience program. The needs of the customers create a holistic layer which helps align all the silos in the organisation.