You want to change fundamental processes, rethink the way you as an organization or team work? If yes, you must feel lost sometimes. Let us help! Transformation is not just about doing epoch-making work but also about changing mindsets and rewriting long-established thinking and patterns.
Transformation is about thinking big and small simultaneously. One must see people behind strategy, human behind digital, and destination behind goals.
what can you expect?
Transform by design is about finding a new way of work that suits you and your team. Now is the time to be a rebel. User-centric, lifecycle based, outside-in services are the future and those who start now, are going to have serious leverage.
Transformation only works if it’s tailor-made and unique. Copy-paste never works or it's simply not worth it.
Design-driven transformation is focusing on the human side: fears, motivation, identification and adaptivity to change.
Transformation has to be MAYA (Most Advanced Yet Acceptable) and design can help you to achieve this fine balance. Strategic design is the sourdough of transformation: it works easily together with other methodologies, and it adds value to them. Have you heard about our Triple Track Transformation (T3) model?
Transformation is definitely a long process. On the one hand it has already started, on the other hand it will never end - and that's the best scenario. Timing depends on the C-level desirability and commitment, your readiness, your involvement, and the responsiveness of your team. We work on strategic, operational, and quick win levels.
"this team are great in asking questions, creating and supporting in the most sensitive and effective way"
"They blended in perfectly into the organization, challenged and developed the teams, assured that they were following SD processes and helped them to change their mindset. I can fully recommend them as they really can support a sustainable change."
Alexandra Reich
ex CEO of Telenor
most common outputs
customer experience strategy
In a tailor-made process, we evaluate your CX maturity and design how you can level up and how you can measure your success. It affects redesigning your processes, offerings, and the mindset of your employees.
lifecycle management
Boosting loyalty requires you to be more relevant in a segmented way, which requires contextual knowledge about your customers. A research-based customer lifecycle model helps you design segmented value propositions and provides a framework for interacting with, caring for, and educating your customers.
design coaching for leaders
Leading transformation can be scary and lonely. We mix coaching methodology with strategic design competencies to help you step back, see the big picture and shape your focus. We will be your partner on the transformation roller-coaster while staying aligned with your business goals.
transformation framework
Transformation can be messy, hectic and uncertain. Having your unique transformation framework can help creating a common understanding on how to use continuous reserach, strategic design and agile operation to become a fast moving and customer centric organization.
in-house design team support
In-house design teams have lots of benefits, but external design support may come in handy, too, bringing inspiration from other industries, injecting energy, mentoring, and fast scaling potential.
human centric business strategy
Putting your customers at the center of your business strategy is another level from having a customer experience program. The needs of the customers create a holistic layer which helps align all the silos in the organisation.
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design research
